1. General

Useo (Route de la Gare, 45170 CHILLEURS AUX BOIS), in its role as data controller, considers the protection of your privacy as being of the utmost importance. The aim of this policy is to inform you about the practices we adopt in order to collect, use and share the information you are required to provide us with via our website (the “Website”). Useo will be referred to in the text below as either “Useo”, “we” or “our”.

This policy (as well as our General Terms and Conditions of Use and any document to which it refers, as well as our Cookie Policy) lays down the way in which we process the personal data we collect and the personal data you provide us with. Please read through this document carefully to be aware of and understand our practices with regard to the processing of your personal data.


  1. The information we collect

We are likely to collect and process the following data:


2.1. Information you send us directly

When you use our Website, you are likely to send us personal data, some of which may enable us to identify you (“Personal Data”). Specifically, you provide us with this type of information when you fill out forms, contact us – either by phone, email or any other means of communication – or when you report a problem to us.

You provide us with the following data, among others:


2.1.1. Data required to use the services we provide through our Website or in order to gain access to any of the services we provide. These data include, among others, your last and first names, email address and phone number;

2.1.2. A postal address;

2.1.3. A copy of all the exchanges between Useo and yourself;

2.1.4. The data we may ask you to provide when you notify us of a problem concerning one of our services, such as the reason for your request for assistance.


2.2. Data we collect automatically

2.2.1. If you sign in to our services using the social media functions available to you, Useo may collect some of your Personal Data when you interact with the functions of those social media sites – the “Like” function, for example.


2.2.2. Each time you visit the Website, in conformity with the applicable laws and with your agreement, as the case may be, we may collect information about the devices on which you use our services or the social media sites from which you access our services, including for example your IP addresses, connection data, type and version of web browser used, type and version of browser plugins, operating systems and platforms, data about the order in which you consult our Website features, especially the order in which you consult the URL pages of our Website, the content you access or consult, the search terms used, downloading errors, the time you spend consulting certain pages, your device’s advertising ID, interactions with the page and any phone number used to contact us. One of the technologies we use to collect this information is based on cookies (to find out more about cookies, please read through our Cookie Policy).


2.3. Data retention period

2.3.1. Your data are archived after a period of 2 years after the last time you used our Website.


  1. How do we use the data we collect?

We use the data we collect to:


3.1. execute the contracts drawn up between you and us, and provide you with the information and services requested;


3.2. send you information about our services by email or any other means of communication;


3.3. send you, in conformity with the legal provisions in force and with your agreement if required by law, marketing, advertising and promotional messages and information about the use of our services, or suggest or advise services that may be of interest to you. We may also use your data to send you advertising messages that may be of interest to you on social media platforms or third-party websites. If you would like more information about this, please consult the contractual documents published by those platforms;


3.4. notify you of any modifications to our services;


3.5. improve and optimize our Website, especially in order to make sure that our content is displayed in a way that suits your device;


3.6. enable you to use the interactive functions of our services if you so wish.


  1. Targeted advertising and emails which we send you

In conformity with the laws in force and with your agreement if required by law, we may use the data you provide us with via our Website for commercial development purposes (e.g. to (i) send you our newsletters, (ii) send you invitations to our events, or any other type of communication likely to be of interest to you, and (iii) display targeted adverts on social media platforms or third-party websites).

With regard to promotional emails: you have the right to withdraw your consent at any time by (i) unchecking the relevant box in your account, (ii) clicking the unsubscribe link included in every message we send you, or (iii) contacting us using one of the means explained in article 13 below.

With regard to targeted advertising:

  • On social media platforms (such as Facebook, Twitter): you can opt out of this type of processing at any time by configuring the advertising settings of your account;
  • On third-party websites: please read through our Cookie Policy to find out how to withdraw your consent.


  1. Cookies and similar technologies

To find out more, please read through our Cookie Policy.


  1. Links to other websites and social media

Our Websites contain links to the websites of our partners or third-party companies. Please be aware that those websites have their own confidentiality policies and we cannot be held liable for any use made by those websites of the information collected when you click those links. We encourage you to consult the confidentiality policies of those websites before sending them any Personal Data.


  1. Modification of our confidentiality policy

From time to time, we may be required to modify this confidentiality policy. In such cases, we will notify you and/or ask for your agreement. We advise you to consult this page regularly to find out about any modifications or updates to our confidentiality policy.


  1. Contact

If you have any questions about this confidentiality policy or any other request concerning your personal data, you can contact us by:

  • sending an email to our data protection officer at contact@useo-xp.fr
  • filling out this online form
  • or sending us a letter by post to the following address: Useo – For the attention of the Data Protection Officer – Route de la Gare, 45170 CHILLEURS AUX BOIS